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1. Can I apply my VIP card or voucher when purchasing online?
VIP cards and vouchers could be applied when purchasing online at our website adler.vn as long as customers provide accurately the information of their VIP cards and vouchers. After making an order, Adler will contact customers directly by phone to confirm their orders as well as information of VIP cards and vouchers.

2. Can I accumulate my member points online? Customers could accumulate their member points when purchasing online at our official website Adler.vn.

 3. If a product is discounted in store, would it be discounted online too?
Products discounted in store will also be discounted at equivalent rates when customers purchasing online at our official website Adler.vn.

4. Are products purchased online covered by Adler’s warranty policies?
Products purchased online at original price are warranted, in 6 months in case of footwear and 3 months in case of handbags.
Products purchased online at discounted price are not covered by Adler warranty policies.

5. If there is a promotional event which doubles my saving points, would it be apply online?
If there is a promotional event which doubles saving points, customers could apply such promotion when purchasing online as well.

6. How long must I wait to receive my products if I purchasing online?
Customers living in Ho Chi Minh city would receive their products in 1 or 2 days after making their online orders.
Customers living in other province would receive their products in 3 to 5 days after completing their payments toward the orders.
try to deliver the products to customers in the minimum time, depends on customers’ order time and locations.

7. Can I buy voucher?
Adler is now selling vouchers at many different prices. Customers could buy these vouchers at Adler’s stores.

8. How about the shipping fees?
Customers living in Ho Chi Minh city do not have to pay shipping fees.
Customers living in other provinces will pay shipping fees based on their specific locations.
Contact
Adler's Store
419 - 421 Nguyen Dinh Chieu St., Ward 5, District 3, Ho Chi Minh City

Mobile: 08 6686 4748
Email: customerservice@adler.vn
 
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